Cancellation policy

Last updated 14 October 2026

This page explains how FitOn’s paid plan is bought, renewed and cancelled. An athlete cancelling a session is a different thing and the coach sets that rule (see below).

Plan and price

The free plan has no time limit. Calendar, packages, income and expenses and programmes are fully available for up to two athletes.
The paid plan is ₺2,000 per month or ₺18,000 per year. The price is per studio. Athletes do not pay.
The membership is managed by the coach who owns the studio. Other coaches on the team can see the plan but cannot change it.

Where to buy it

The paid plan is bought only on the web, from the Üyelik (Membership) page of the coach panel. There is no in-app purchase.
Payment happens on Stripe’s own page. Your card details never reach us.
The membership starts once Stripe confirms the payment. Returning from the payment page alone does not start it.

Renewal

The membership renews automatically every month or every year, depending on the period you chose, from the same card.
If a renewal payment fails, the membership is not extended. You can update your card from Ödeme ve faturalar (Payments and invoices) and the period is extended once the payment is collected.

Cancellation

The Ödeme ve faturalar (Payments and invoices) button on the Üyelik (Membership) page of the coach panel opens Stripe’s customer page. Cancellation, card changes and invoices are there.
When you cancel, the membership does not stop at once. It runs until the end of the period you paid for. If you change your mind before then, İptali geri al (Undo cancellation) keeps it going.
When the period ends the account moves to the free plan. Your records are not deleted.
Deleting your account does not cancel the subscription by itself. Cancel the subscription first, then delete the account.

Refunds

For refund requests write to destek@erbeon.com from your account’s email address.

An athlete cancelling a session

How long before a session it can be cancelled for free, and whether a late cancellation takes a lesson from the package, is set by the coach on the Cancellation policy screen in the app.
When an athlete cancels a session in the app, that coach’s rule applies. For questions about the rule, ask your coach first.